Showing posts with label Complaints. Show all posts
Showing posts with label Complaints. Show all posts

Tuesday, 3 November 2009

I Don’t Mean To Offend But…


Jimmy Carr has recently apologised for any offence he may have caused after a joke of his about UK servicemen hit the headlines.  As I’ve mentioned before in this blog, we receive a small number of complaints during and after each series of Benidorm.  Although I don’t like to think  I offend anyone with the tv shows I write I think it’s kind of unavoidable.  The kind of things that make me laugh most are usually things that society tells me I shouldn’t be laughing at.  In series 1 there was a conversation between 2 characters about one confusing M.S. for M.E. (or was it the other way around?…); anyway, we had a fair number of complaints about that scene, mainly because of the line from the character Janice saying “M.E., M.S., it’s all  lazy buggers cracking on there’s something wrong with them int it?”.  For me, the humour in that comes from the character trying to make ‘friendly’ small talk and failing miserably by being hugely offensive. Interestingly  I also got an email from an old friend of mine Wayne Dobson ( http://en.wikipedia.org/wiki/Wayne_Dobson ) who said he wept with laughter at that scene and yes, you guessed it, Wayne suffers from M.S. Of course you can’t please all of the people all of the time; I’ve recently got two emails from fans of the show asking why I have ‘toned down’ the characters Donald and Jacqueline.  Well, I haven’t.  Not knowingly anyway.  I think the difference is in the first series viewers didn’t know the characters and it was a bit of a shock to hear two, not conventionally attractive, middle aged characters talking very openly about sex.  In episode 2 they corner Martin and  reveal Jacqueline has always had a crush on him and how Donald could be “very passive with the right, sensitive kind of man”, I don’t think that is ‘toning them down’; I think it’s one of the most terrifying, sinister parts of series 3!
We were told at the beginning of shooting for series 3 that under no circumstances were we allowed the word ‘fuck’ or phrase ‘fucking hell’.  This obviously came hot on the heels of the Russell Brand/Jonathan Ross controversy and upset me greatly.  As Billy Connolly quite rightly says, “people complain about me swearing, what they fail to mention is I do it very well”.  I’m not that good at blowing my own trumpet, let’s face it, if I was I’d never leave the house (© Bob Monkhouse circa 1976) but I do think the swearing in Benidorm is used sparingly and well.  I self censor a lot when writing 2nd and 3rd drafts and some swearing falls by the wayside but every now and again substitutes just don’t ring true (or funny). If you’ve been watching this series of Benidorm then you’ll realise ITV did relax a little (as the Ross/Brand furor began to die down) they let me use the language I felt was right for the show and everyone was happy.  Except for the few moaning tossers that are still complaining of course…

Tuesday, 27 October 2009

Another day another complaint...

I shouldn’t moan. With between 6 and 7 million viewers per episode a few complaints are inevitable. You can’t please all of the people all of the time, somebody once said. Possibly Josef Fritzl, I can’t remember. Anyway, one of my favourite complaints of late is as follows (including response and subsequent reply). Enjoy.
—–Original Message—–
From: XXXXX XXXX [mailto:xxxxxxxxxx@btinternet.com]
Sent: 03 October 2009 14:07
To: ITV Viewer Services
Cc:
Subject: Benidorm

I wish to register a complaint about the disgusting choice of language
used in last nights Benidorm show. I’m not referring to general
swearing as that’s a given these days on television unfortunately, but
what in my opinion was completely unacceptable was the reference to
Retard and Spakka. I which to register a formal complaint and the
process required to bring this to the attention of your regulator.
I look forward to your response within the next 7 days.
Regards

Xxxxx Xxxx
Dear Mr Xxxx
Following your email received here in Viewer Services, we have obtained the following response from the Producer of the series:-

We are sorry that you found the language offensive in episode one of series three of Benidorm.
We’ve worked hard to minimise the amount of bad language used in the third series of Benidorm but we do have to be truthful to our characters and the language we believe they would use. We feel that the use of the words ‘retard’ and ‘spakka’ are consistent with the character of Brandy and the type of comment she would make.
But again we are sorry for any offence caused. Our aim with the series is purely to amuse the audience and certainly no offence was intended.

I hope the above clarifies the situation and thank you for taking the time to contact us here at ITV.
Regards
XXXXXXXX XXXXXXXX
Reply:
From: Xxxx Xxxx
[mailto: xxxxxxxxx@btinternet.com]
Sent: 20 October 2009 21:22
To: Xxxxxxx, Xxxxxx
Subject: Re: Benidorm

Thank you for the response which I appreciate. Despite my comments its still a great series / programme and the classic line of the “Doves” last week with Mel was fantastic.
Regards
Xxxxx Xxxx